1. Introduction & General Terms

The GRAPHIC COMMUNICATIONS GROUP LIMITED (otherwise known as GRAPHIC which expression shall, where the context so requires or admits, include all our brands) is committed to protecting users’ personal information when using our services.

This Privacy and Cookies Policy relates to our use of any personal information we collect from users through the following online services:

  • Any of GRAPHIC’S website that links to this Privacy and Cookies Policy;
  • Social media or official GRAPHIC content on other websites;
  • Mobile device and TV Applications (“Apps”);

It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person. In order to provide you with the full range of GRAPHIC’S services, we sometimes need to collect information about you. This Privacy and Cookies Policy explains the following:

  • What information the GRAPHIC may collect about you;
  • How the GRAPHIC will use the information collected;
  • When the GRAPHIC may use your details to contact you;
  • Whether GRAPHIC will disclose your details to anyone else;
  • Your choices regarding the personal information you provide to us;
  • The use of cookies on GRAPHIC websites and how you can reject cookies.

GRAPHIC is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy and Cookies Policy as the “data protection laws”). No website can be completely secure; if you have any concerns that your GRAPHIC account could have been compromised e.g. someone could have discovered your password, please get in touch straight away.

GRAPHIC websites contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

2. Who are we?

GRAPHIC is the largest newspaper and most influential media organisation in Ghana. It is a wholly state-owned media organisation engaged in the publication, printing and distribution of newspapers, both in hard copy and in digital form including the Daily Graphic, The Mirror, Graphic Showbiz, Graphic Business, Graphic Sports, Junior Graphic and host of others, including www.graphic.com.gh

3. What information will GRAPHIC collect about you?

When you participate in, access or sign up to any of GRAPHIC’S brands or services including online content, such as, live chats, message boards, web and mobile notifications, telephone or text the GRAPHIC, or create an account using the GRAPHIC’s online registration system we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number or date of birth, as well as information collected about your use of GRAPHIC services (such as what brands you subscribe to, read or watch on GRAPHIC Online, Graphic News and items you have “added” when signed in to your GRAPHIC account).

Please note that sometimes we will require you to provide additional personal information, and sometimes sensitive personal information. When we do this we will provide further information about why we are collecting your information and how we will use it.

Where we provide personalised services, we may ask your permission to review third party data about you, for example, your Twitter or Facebook feeds, to get to know you better and to provide more effective personalisation. Some of our services enable you to sign-in via a third- party service, such as Facebook. If you choose to sign-in via a third party app, you will be presented with a dialog box which will ask your permission to allow GRAPHIC to access your personal information (e.g. your full name, date of birth, email address and any other information you have made publicly accessible).

GRAPHIC also uses cookies and similar technologies (see section 14 below for details) and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet) and other information about devices from visitors to GRAPHIC websites, users of its mobile device.

4. How will GRAPHIC use the information it collects about me?

GRAPHIC will use your personal information for a number of purposes including the following:

  • To provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;
  • For “service administration purposes”, which means that the GRAPHIC may contact you for reasons related to the service, activity or online content you have signed up for, as set out in section 5 below (e.g. to provide you with password reminders, to notify you that a particular service, activity or online content has been suspended for maintenance, to notify you of updates to our Privacy and Cookies Policy or Terms of Use, to let you know if your GRAPHIC account has become dormant and to ask if you would like to use it again before we close it);
  • Where we provide personalised services, we may need to analyse the information you supply, as well as your activity on our services, so that we can offer you a better personalisation service.
  • To contact you about a submission you have made, including any content you provide.
  • For analysis and research purposes so that we may improve the services offered by GRAPHIC;
  • To provide you with the most user-friendly navigation experience. GRAPHIC may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes;
  • When you access a GRAPHIC website from outside Ghana, you will see the international version, graphic.com, which features advertising.

5. Your GRAPHIC account

If you have registered for a GRAPHIC account, this will allow you, to log in to the GRAPHIC News, GRAPHIC website and apps.

Your GRAPHIC account will always be covered by the policies of this website. But, please be aware that additional policies may apply if your GRAPHIC account is linked to another account. For example, if you have a GRAPHIC Store account, that account is subject to the GRAPHIC Privacy Policy.

6. When will GRAPHIC contact me?

GRAPHIC may contact you:

  • In relation to any service, activity or online content you have signed up for in order to ensure that GRAPHIC can deliver the services to you, e.g. to verify your email when you sign up for a GRAPHIC account, or to help you reset your password or to check if you still want to use the service (if your account is dormant);
  • In relation to any correspondence we receive from you or any comment or complaint you make about GRAPHIC products or services;
  • In relation to any personalised services you are using;
  • In relation to any contribution you have submitted to GRAPHIC,
  • To invite you to participate in surveys about the GRAPHIC services (participation is always voluntary);
  • For marketing purposes, where you have agreed to this local page will give you detailed information about how GRAPHIC will contact you in relation to specific services, activities or online content.

We will never contact you to ask for your GRAPHIC account password, or other login information. Please be cautious if you receive any emails or calls from people asking for this information and claiming to be from GRAPHIC.

7. Will I be contacted for marketing purposes?

GRAPHIC will only send you emails or otherwise contact you for marketing purposes, or to promote new services, activities or content where you have agreed to this.
Where you have agreed to receive these communications, we may personalise the message content based upon any information you have provided to us and your use of GRAPHIC Online

8. Will GRAPHIC share my personal information with anyone else?

We will keep your information within GRAPHIC except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies, including for child protection reasons) or as described herein this policy.

We may share your information across all the brands, where this is necessary to provide you with a service you have requested, for example, when you register outside Ghana or where you register to purchase content from GRAPHIC Store.

Generally, we will use your information within GRAPHIC and will only share it outside GRAPHIC where you have requested it or given your consent, for example if you choose to share content via social media. However, sometimes GRAPHIC uses third parties to process your information on our behalf for example to provide services or analysis.
GRAPHIC requires these third parties to comply strictly with its instructions and also not to use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.

9. Offensive or inappropriate content on GRAPHIC Websites

If you post or send offensive, inappropriate or unpleasant content anywhere on or to GRAPHIC websites or otherwise engage in any disruptive behaviour on our website, GRAPHIC may use your personal information to stop such behaviour.

Where GRAPHIC reasonably believes that you are or may be in breach of any applicable laws (e.g. because content you have posted may be defamatory), GRAPHIC may use your personal information to inform relevant third parties such as your employer, school email/internet provider regulatory or law enforcement agencies about the content and your behaviour.

10. What if I am a user aged under 18?

If you are aged 18 or under, please get your parent/guardian’s permission before you provide any personal information to GRAPHIC.

If you are under 18 and want to register for a GRAPHIC account then you will need to provide your date of birth to make sure you can use the parts of GRAPHIC Online that are meant for you and for younger visitors. If you are under 13 then we will need consent from your parent/guardian before you can use some of our services.

Note that you cannot create a GRAPHIC Account if you are under18 because your account may be removed.

11. How long will GRAPHIC keep my personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with GRAPHIC. Your personal information is automatically deleted immediately you delete your GRAPHIC account, and the remaining information is anonymised for analytical purposes.

However, if you have not used your GRAPHIC account in the last two years then your account may be considered as dormant or may even have been deleted in line with our privacy policy.We will email to remind you before deletion so please check your inbox regularly to see if we have sent you any emails about this.

12. Can I delete my data?

You can always delete your GRAPHIC account.
As explained in section 11 above, deleting your GRAPHIC account will erase any personal information in your account that we have about you and it will mean any data we hold about you will be made anonymous.

Deleting your GRAPHIC account will not delete the data you shared with the GRAPHIC for reasons that are not connected with your GRAPHIC account.

13. What if I am accessing GRAPHIC websites and Apps outside Ghana?

The GRAPHIC website and Digital Newspapers are published in Ghana by GRAPHIC as www.graphic.com.gh and Graphic News. And can be accessed from everywhere by anybody. All personal information submitted by users outside Ghana will be processed in accordance with this Privacy and Cookies Policy.

14. Web browser cookies

  1. What is a cookie?
  2. A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a “device”) web browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on GRAPHIC website. However, you can change your cookie settings at any time.

    On GRAPHIC websites, cookies record information about your online preferences and allow us to tailor our websites to your interests.
    During the course of any visit to a GRAPHIC website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

  3. How does GRAPHIC use cookies?
  4. Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience. It also helps us recognise when you are signed in to your GRAPHIC account and to provide a more personalized experience.
    For example, if on a previous visit you went to our education pages, we might find this out from your cookie and highlight educational information on your second and subsequent visits. GRAPHIC uses this type of information to help improve the services it provides to its users. Certain areas of GRAPHIC websites may use cookies for a specific reason - for example, to help an online game work effectively on your device.

  5. Third Party Cookies in embedded content on GRAPHIC pages
  6. Please note that during your visits to GRAPHIC websites you may notice some cookies that are not related to GRAPHIC or it’s contractors.

    To support our journalism, we sometimes embed content from social media and other third party websites. These may include YouTube, Twitter, Facebook, Soundcloud, Vine, Instagram, Pinterest and Flickr. As a result, when you visit a page containing such content, you may be presented with cookies from these websites and these third party cookies may track your use of GRAPHIC website.

    GRAPHIC does not control the dissemination of these cookies and you should check the relevant third party’s website for more information. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on GRAPHIC website. However, you can find out about changing your cookie settings here.

    Where GRAPHIC embeds content from social media and other third party websites, some websites may use Google Analytics to collect data about user behaviour for their own purposes.

  7. GRAPHIC Sharing Tools
  8. You will also see embedded ‘share’ buttons on GRAPHIC web pages; these enable users to easily share content with their friends through a number of popular social networks.
    When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. Again, GRAPHIC does not control the dissemination of these cookies. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on GRAPHIC website. However, you can change your cookie settings at any time.

  9. Other information collected from web browsers
  10. Your web browser may also provide GRAPHIC with information about your device, such as an IP address and details about the browser that you are using. Where requesting local news or weather, it may be possible for you to choose to provide GRAPHIC with access to your device’s location through the web-browser. We use information provided by your browser or by the link that you have clicked to understand the webpage that directed you to GRAPHIC Online and this may be captured by performance cookies.

  11. Do Not Track (DNT) browser setting
  12. DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. This website does not currently respond to DNT requests.

  13. Changes to GRAPHIC’s Privacy and Cookies Policy
  14. This Privacy and Cookies Policy may be updated from time to time so you may wish to check it each time you submit personal information to GRAPHIC. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use GRAPHIC websites to submit personal information to GRAPHIC. You can also delete your GRAPHIC account at any time.

  15. Contacting GRAPHIC about this Privacy and Cookies Policy
  16. If you have any questions or comments about this Privacy and Cookies Policy please contact:

    No. 3 Graphic Road
    Accra, Greater Accra Region
    Ghana, West Africa
    Email: webmaster@graphic.com.gh